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AidErlang provides calculation of AbandonRatio[%], Traffic(Erlang) and Windows(Lines) using Erlang-B formula. In addition, it supports Erlang-C formula which provides how many agents are need for given parameters.

AidErlang supports extra big value of each parameter.

Erlang : up to 50, 000.

Lines/WIndows : up to 50, 000.

1. Calculating AbandonRatio[%] from entered Traffic(Erlang) and Windows(Lines).

2. Calculating Traffic(Erlang) from entered AbandonRatio[%] and Windows(Lines).

3. Calculating Windows(Lines) from entered AbandonRatio[%] and Traffic(Erlang).

4. Calculating Agents from entered Traffic(Erlang), Duration[s] and Waiting[s].

5. Helper to calculate Traffic(Erlang) from transactions and handling time.

Function as below will be implemented in near future.

Future Version:


- History of calculated results.

What's New in Version 2.0

- Adding support Erlang-C calculation.
- Enhanced max parameter values.
- Fix calculation bug.

iPhone Screenshots

AidErlang iPhone Screenshot 1
AidErlang iPhone Screenshot 2
AidErlang iPhone Screenshot 3
AidErlang iPhone Screenshot 4
AidErlang iPhone Screenshot 5

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The information may be outdated (2017-03-07 22:42:40). For actual information go to iTunes

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